- Contact our customer support inbox: [email protected]; or reach us through our contact form. Addressed RE:ORDER # Refund/Return
- We will then send you a return form to be included in the return package.
- Because we are a local and up-coming business, we cannot provide a paid-for return label at this time. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Return Address:
1555 Venice Blvd.
Los Angeles, CA 90006
- Return Address:
Returns are processed within 5-7 business days after your item(s) are delivered to us.
- How will I receive my refund? Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once the return has been approved, you will receive a refund by the same means used to make the purchase.
- When will I receive my refund? Once the return has been approved (the items must be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that your refund will be paid within 7-12 business days.
Our refund and returns policy lasts 14 days from the date of delivery due to our Gpoint distribution. No returns and exchanges will be accepted after the 14 days. In the instance that items are returned, the Gpoints earned will also be withdrawn from your account.
- Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- All returns must include an order packing slip or return invoice (to be given by our support team) that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery.
- Sale items – Only regular priced items may be refunded. Sale items cannot be refunded.
- Can I exchange items? We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy and repurchasing any available item(s) on our site.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-G Point Market items sent to our Distribution Center will be discarded upon receipt. For items purchased through our featured vendors, read below.
Returns & Exchanges from our featured Brands
Products ordered from our featured brands will be processed from the brand’s headquarters. For returns and exchanges, please adhere to their own returns policy on their site. In the instance that items are returned, the Gpoints earned will also be withdrawn from your account.
Contact us at [email protected] Attn: ORDER # Return as soon as possible. Our business hours are M-F: 8 a.m. – 5 p.m. PST. For questions regarding your Gpoint Wallet, please visit https://gpointwallet.com/